Our COVID-19 Action Steps

WHAT STEPS HAS MOM’S TAKEN TO PROTECT THE COMMUNITY?

MOM’s employees and customers have always been our top priority.  The Leadership Team huddles every morning for hours to tackle the unprecedented volume of issues this pandemic has brought to MOM’s (and the grocery industry in general).  This approach has enabled us to take decisive and quick actions on a daily basis- so we can continue to uphold our responsibility to feed our local communities and protect our employees.  

  •  We have implemented even more rigorous cleaning practices throughout all of our stores:
    • Designated MOM’s employees wipe down carts and basket handles for each customer before use
    • Frequently sanitizing high-touch locations like checkout stands, scales, bathroom areas, break rooms, back office areas, etc.
    • Cleaning crews come in to do thorough sanitization of all stores
  • Rolled out touchless payment
    • Including Apple Pay, Android Pay, and Google Pay
      Switched all debit transactions to be processed as credit

  • Hand sanitizer at the entrance of every location 

  • We have limited our testers to pump bottle items and cosmetics testers for color reference only

  • Employees are encouraged to wash hands as frequently as possible and employees who don’t feel 100% must stay home

  • We are not accepting returns- to ensure the health and safety of our employees and customers (unless there was a quality problem with the product at the time of purchase)

  • We have *limited Naked Lunch/MOM’s Bake Shop hours, so that our staff can assist with stocking and cleaning the store (we have primarily kept Naked Lunch/MOM’s Bake Shop open to provide free meals for our hardworking staff)

  • Signage to reinforce what safety measures our customers can take- to view all the signage we’ve created click this link.

  • We continue to hire displaced workers who lost their jobs due to the pandemic

*MOM’s Alexandria Naked Lunch, MOM’s Center City Naked Lunch, and MOM’s Cherry Hill Naked Lunch are closed.

 

How are we looking out for MOM’s Team Members?

  • Any employee who is diagnosed with COVID-19 or is instructed by a Health Care Provider to self-quarantine due to COVID-19 like symptoms is eligible for two (2) weeks paid leave

  • To date, we have encouraged employees to self-quarantine at their own discretion

    • Employees have been offered unlimited unpaid sick leave, which has not impacted their eligibility for Health Benefits and have been guaranteed a job upon return.

  • MOM’s employees 60 and over are eligible for one (1) week extra of paid leave if they are healthy, but feel uncomfortable coming to work

  • Protective plexiglass installed at all registers in the front end –we’ve also decided to add one to the Center City register designated for alcohol sales because there has been more traffic than expected- this is on the schedule to be installed 

  • We provide gloves to employees and have ordered personal bottles of hand sanitizer and organic cotton masks for all employees.  Although in short supply, masks are expected to arrive this Friday.

    • Cashiers, baggers, and employees packing bulk and cheese will be required to wear a mask once we receive them  

  • General Managers and Assistant General Managers have the authority to shut off customer flow to the store whenever a store becomes too crowded.

  • Employees have been green-lighted to walk away from crowded areas on the store floor anytime they feel like social distancing is not possible

  • Double overtime pay for anyone that has worked over 40 hours/week

  • During our most busy times recently (from March 11th-March 21st) we have extended a “thank you” bonus equal to $7 per hour worked to all store employees 

  • Another “thank you” bonus of $4 per hour worked to all store employees between the span of March 22nd and April 5th.  Almost all other grocers are offering $2 per hour.

  • We’ve designated a person at Central Store Support to do research daily as laws and guidelines change within each state our stores are in

  • Company-wide General Manager Huddle every day, so we can provide a forum to hear directly from the stores what their concerns and recommendations are

  • We’re usually open with limited hours on Easter, but decided to close to give employees a mental health day

  • Even though our aisles are much wider than almost all other grocery stores, which allows for more space for social distancing, we monitor foot traffic per store, per hour