Our COVID-19 Action Steps

MOM’s employees and customers have always been our top priority. 

The Leadership Team huddles every morning for hours to tackle the unprecedented volume of issues this pandemic has brought to MOM’s (and the grocery industry in general).  This approach has enabled us to take decisive and quick actions on a daily basis- so we can continue to uphold our responsibility to feed our local communities and protect our employees. 


We have implemented even more rigorous cleaning practices throughout all of our stores:

    • Designated MOM’s employees wipe down carts and basket handles for each customer before use
    • Frequently sanitizing high-touch locations like checkout stands, scales, bathroom areas, break rooms, back office areas, etc.
    • Cleaning crews come in to do thorough sanitization of all stores

All customers must wear a mask covering their mouth and nose in our stores

We are also asking that you cough or sneeze away from other people and into a tissue or one’s elbow or sleeve and immediately dispose of the tissue in a safe manner

Quickly shop alone or only with members of your household 

Please do not shake hands or engage in any physical contact 

Be mindful of only touching product that you plan on purchasing

Maintain six feet of distance from each other person that is not part of your household

Avoid entering if you are exhibiting a symptom of any transmissible disease such as a cough, fever, and running nose or have a confirmed COVID-19 diagnosis

Rolled out touchless payment

    • Including Apple Pay, Android Pay, and Google Pay
      Switched all debit transactions to be processed as credit

Hand sanitizer is provided at the entrance of every location 

We have limited our testers to pump bottle items and cosmetics testers for color reference only

Employees are encouraged to wash hands as frequently as possible and employees who don’t feel 100% must stay home

We are not accepting returns- to ensure the health and safety of our employees and customers (unless there was a quality problem with the product at the time of purchase)

We have *limited Naked Lunch/MOM’s Bake Shop hours, so that our staff can assist with stocking and cleaning the store (we have primarily kept Naked Lunch/MOM’s Bake Shop open to provide free meals for our hardworking staff)

Signage to reinforce what safety measures our customers can take

We continue to hire displaced workers who lost their jobs due to the pandemic

*MOM’s Alexandria Naked Lunch and MOM’s Center City Naked Lunch are closed.

How are we looking out for MOM’s Team Members?

Any employee who is diagnosed with COVID-19 or is instructed by a Health Care Provider to self-quarantine due to COVID-19 like symptoms is eligible for up to two (2) weeks paid leave

We have encouraged employees to self-quarantine at their own discretion

    • Employees have been offered unpaid sick leave until June 15th, which does not impact their eligibility for Health Benefits and have been guaranteed a job upon return

MOM’s employees 60 and over are eligible for one (1) week extra of paid leave if they are healthy, but feel uncomfortable coming to work

Protective plexiglass installed at all registers in the front end

We provide gloves, and organic cotton masks, and  have ordered personal bottles of hand sanitizer to all employees

    • All employees are required to wear a mask at all times

General Managers and Assistant General Managers have the authority to shut off customer flow to the store whenever a store becomes too crowded

Employees have been green-lighted to walk away from crowded areas on the store floor anytime they feel like social distancing is not possible

Double overtime pay for anyone that has worked over 40 hours/week

During our busiest time from 3/11-3/21, we provided a “thank you” bonus to all store employees of $7 per hour worked, and from 3/22-4/5 we extended a $4 per hour worked “thank you” bonus. Most recently, all store employees earned an additional $4.18 per hour worked between 4/6 and 4/19.  Employees will receive an additional $3.10/hr worked between 4/20 and 5/3.

Instead of doing a blanket, “$2 per hour hazard pay” like many other grocery stores- we chose to do an evaluation every pay period to be able to be more generous with the elevated pay (our payout is higher than any other grocery retailer we know of).

We’ve designated a person at Central Store Support to do research daily as laws and guidelines change within each state our stores are in

Company-wide General Manager Huddle every day, so we can provide a forum to hear directly from the stores what their concerns and recommendations are

Even though our aisles are much wider than almost all other grocery stores (on average 10 ft wide), which allows for more space for social distancing, we monitor foot traffic per store, per hour.  We only let in less than 50% capacity of people at all stores.

Positive Employee Test Protocol

When responding to news of a COVID-19 positive employee our intention is to always act in a swift, thoughtful, and compassionate manner. While our employee’s personal health information is private, you can be sure that we are taking the steps necessary to ensure a safe environment in our stores while operating as an essential business.

If an employee tests positive for COVID-19, we thoroughly investigate each situation as follows:

  • Leadership meets immediately to determine when the employee last worked. If the employee was in the store within 48 hours of the positive test result the store is shut down immediately for cleaning.
  • Store employees are alerted of the positive test result and reminded to continue practicing COVID-19 prevention, as well as the importance of self quarantining if they have any COVID-19 symptoms.
  • Cleaning crew sanitizes the store with the supervision of store leadership.
  • HR contacts COVID-19 positive employee to confirm the criteria for paid COVID-19 leave (2-weeks paid leave) and procedures for returning to work.
  • We provide information to the local health department to confirm who should be quarantined and for how long.

View store specific information here.